Coronavirus – Hackney information

Hackney information & guidance

A wide range of stakeholders are working together to coordinate efforts to support local residents, especially the most vulnerable – those with underlying health conditions and the elderly.

Covid-19: Hackney Council briefing

This briefing below summarises the help that the Council is co-ordinating in response to the impacts of Covid-19 on our communities. It provides essential information on a range of subjects including:

  • Help for residents who are shielding
  • Details of the Hackney Council phoneline and online form to help residents affected by coronavirus
  • Volunteering
  • Food poverty
  • Donating to fundraising appeals to support people in Hackney impacted by the crisis.

Download the briefing document here​.

Coronavirus – community support

Get help and support
If you or someone you know needs help and support, you can:

  • call Coronavirus helpline on 020 8356 3111
  • fill in this form to be matched with a local volunteer who can help and support you with everyday tasks.

How you can help

Hackney Council volunteer hub will match volunteers with residents who need support during this difficult time. If you want to volunteer, please fill out this form which will enable Volunteer Centre Hackney to match you to a suitable volunteering role.

For further information about volunteering visit VC Hackney.

If you wish to make a financial contribution, you can donate to Hackney Foodbank, which urgently needs donations.

Find support services map

The find support services map shows organisations that are open but providing an online or phone alternative to their usual activities in response to coronavirus (COVID-19).

Do you need volunteers to help with our work?

Volunteer Centre Hackney will be keen to hear from local voluntary and community sector organisations who might need extra pairs of hands from local residents offering to volunteer. If this is your organisation, then please contact

WhatsApp groups

Across Hackney there are now many WhatsApp groups of local residents who are coming together to offer help such as getting peoples shopping who are housebound. For more information about these groups please visit the Hackney Covid-19 Mutual Aid group here.

Well Street Partnership

Hackney CVS is working through the Well Street Partnership we established to help coordinate efforts on the ground as best as possible, linking in with the new neighbourhood teams, GP surgeries et al.

Advice service providers

LBH funded advice service providers are still providing advice over the phone and email. Link to updated list

Small Business Grant Fund and Retail, Hospitality and Leisure Grant Fund

The Government has provided funding for the London Borough of Hackney to distribute grants to eligible businesses in response to the Coronavirus, Covid-19.

An online system for local businesses to apply for grants of up to £25,000 to support them during the Coronavirus pandemic has launched – with around 350 companies already receiving payments.


The Council’s advice on help for homeless people. How you can help:

  • Tell Street Link – if you’re concerned about someone rough sleeping;
  • Contact us – if you or someone you know is at risk of homelessness;
  • Let your property – email if you or someone you know has an unused, self-contained property that could be used as emergency accommodation by a family that needs it. 

Mental health support

The psychological therapies alliance (group of statutory and VCS providers) is taking the lead of mental health oversight generally. Mind is developing a range of training for practitioners and residents. NHS England will also be rolling out a training package for local Talking Therapies services to roll out.

24 Hour Helpline 020 8432 8020 or call 999
This is for people of any age who may have long term psychological issues or who have had a sudden crisis such as a shock, bereavement, relationship issue, etc. They offer confidential expert advice and guidance support and referrals to local services if needed.  

Growing Minds partners have additional hours to offer parents online support: They work will change to more online support, including online class rooms for parents on courses such as Non-violent resistance training.

List of websites to support parents so that children can remain calm: .

Off Centre and Family Action will offer therapy online.

(OMA) a new project funded to address black men’s mental health (18 to 65) – 12 week support groups online. Contact: 

Retail Opportunities

Leading supermarkets including Morrison’s and Asda are among those employing workers during the Coronavirus crisis. Hackney Council is working to constantly update the Hackney Works website with the most recent job opportunities. ​Read more


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