Coronavirus – Hackney information

Hackney information & guidance

A wide range of stakeholders are working together to coordinate efforts to support local residents, especially the most vulnerable – those with underlying health conditions and the elderly.

Covid-19: Hackney Council briefing

This briefing below summarises the help that the Council is co-ordinating in response to the impacts of Covid-19 on our communities. It provides essential information on a range of subjects including:

  • Help for residents who are shielding
  • Details of the Hackney Council phoneline and online form to help residents affected by coronavirus
  • Volunteering
  • Food poverty
  • Donating to fundraising appeals to support people in Hackney impacted by the crisis.

Download the briefing document here​.

Coronavirus – community support

Get help and support
If you or someone you know needs help and support, you can:

  • call the Coronavirus helpline on 020 8356 3111
  • fill in this form to be matched with a local volunteer who can help and support you with everyday tasks.


Hackney Council’s volunteer hub will match volunteers with residents who need support during this difficult time. If you want to volunteer, please fill out this form which will enable Volunteer Centre Hackney to match you to a suitable volunteering role.

For further information about volunteering visit VC Hackney.

Do you need volunteers to help with your work?
Volunteer Centre Hackney will be keen to hear from local voluntary and community sector organisations who might need extra pairs of hands from local residents offering to volunteer. If this is your organisation, then please contact


If you wish to make a financial contribution, you can donate to:

  • Hackney Foodbank, which urgently needs donations
  • or to the Hackney Giving Coronavirus Response Fund which is supporting a number of grassroots organisations to get food and necessities to the residents who need it most (

Find support services map

The find support services map shows organisations that are open but providing an online or phone alternative to their usual activities in response to coronavirus (COVID-19).


Keeping children safe online
The Home Office has published guidance for parents and carers to keep children safe online. This covers a range of online harms including radicalisation.

Safeguarding guidance
Setting up a WhatsApp or Facebook group is a great way to maintain contact with volunteers and those who need support with everyday tasks – such as picking up shopping or dog walking – at a neighbourhood level. However, safeguarding yourself and protecting volunteers and other members of the community from harm and preventing the spread of Covid-19 are of the utmost importance.

Read more about Safeguarding guidance.

Phone scams
Nearly a third of all fraud is committed over the telephone. Criminals can impersonate your bank, the police, tax office, investment or software companies and other trusted organisations. They will try to convince you to part with your money. Read more

WhatsApp groups

Across Hackney there are now many WhatsApp groups of local residents who are coming together to offer help such getting shopping for prople who cannot leave home. For more information about these groups please visit the Hackney Covid-19 Mutual Aid group here.

Online Youth Hub

Young Hackney have moved their hubs online! They have a packed programme of virtual activities for young people to get stuck into, from games and sports to discussions and quizzes, there’s something for everyone. Read more

Neighbourhood conversations

Join a Neighbourhood conversation
Take part in a discussion with voluntary sector colleagues, the council and the NHS on the local response to Covid-19 right now.

The aim of the conversations is to:

  • build connections between everyone, so they know what each other is doing in response to Covid-19 and opportunities to work better together
  • be kept up to date with current information and guidance to help organisations deliver support on the ‘front-line’
  • be offered an opportunity to escalate any ‘blockers’ or issues and build a sense of what is happening on the ground that can be shared with Hackney Council, the NHS and Hackney CVS.

Which Neighbourhood am I in?
For organisations that deliver across Hackney we suggest that you choose one conversation to join. Click here for the Neighbourhoods map.

Read more

Advice service providers

LBH funded advice service providers are still providing advice over the phone and email. Link to updated list


The Council’s advice on help for homeless people. How you can help:

  • Tell Street Link – if you’re concerned about someone rough sleeping;
  • Contact us – if you or someone you know is at risk of homelessness;
  • Let your property – email if you or someone you know has an unused, self-contained property that could be used as emergency accommodation by a family that needs it. 

Mental health support

The psychological therapies alliance (group of statutory and VCS providers) is taking the lead on mental health oversight generally. Mind is developing a range of training for practitioners and residents. NHS England will also be rolling out a training package for local Talking Therapies services to roll out.

Mental Wellbeing Toolkit
On behalf of Public Health England Office for London, Thrive LDN is coordinating the public mental health response to COVID-19 in London to support the mental health and resilience of Londoners during and after the pandemic. London’s digital mental wellbeing service, Good Thinking, is working with Thrive LDN to provide a comprehensive digital support offer for Londoners.

Read more in LDN public mental health Covid-19 – communications toolkit.

24 Hour Helpline 020 8432 8020 or call 999
This is for people of any age who may have long term psychological issues or who have had a sudden crisis such as a shock, bereavement, relationship issue, etc. They offer confidential expert advice and guidance support and referrals to local services if needed.  

Growing Minds partners have additional hours to offer parents online support: They work will change to more online support, including online class rooms for parents on courses such as Non-violent resistance training. Growing Minds Referral Form

List of websites to support parents so that children can remain calm: .

Off Centre and Family Action will offer therapy online.

(OMA) a new project funded to address black men’s mental health (18 to 65) – 12 week support groups online. Contact:

Read more about bereavement support here.


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